Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Shipping Time
Since we work with a network of suppliers, shipping times vary by product and destination:
- Domestic orders: 7–15 business days
- International orders: 10–30 business days
Total delivery time = processing time + shipping time.
Shipping Rates
Shipping charges are calculated at checkout based on your order weight, dimensions, and destination, [or: "we offer flat-rate shipping of $X" / "free shipping on orders over $X" — pick whichever applies].
Multiple Items, Multiple Packages
If you order multiple items, they may ship from different suppliers and arrive in separate packages at different times. This is normal and does not mean part of your order was lost.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update after receiving this email.
Customs, Duties, and Taxes
For international orders, you may be responsible for customs fees, import duties, or taxes charged by your country. These are not included in your order total and are the customer's responsibility.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us within [X hours] of placing your order so we can attempt to correct it before it ships.
Delayed Orders
Occasionally, shipments are delayed due to customs, high demand, weather, or carrier issues. If your order hasn't arrived within the estimated delivery window, contact us at [support email] and we'll investigate with our shipping partner.
Lost or Stolen Packages
We are not liable for packages confirmed as delivered by the carrier's tracking information but reported as not received. In such cases, please file a claim with the carrier directly, or contact us and we'll do what we can to assist.
Questions
For any shipping questions, reach out to us at [support email] or [contact page link].